Hi @Ronald,
Thanks for your message.
We are very sorry to hear that you've had such a bad experience with our Starter Box.
On our website for example on the shake page (below: What is the shake) it's clearly indicated that every pouch contains exactly 1 meal.
The best way to avoid powder lumps in your shake is to put the water in your shaker first and then the powder. This will prevent you from getting lumps at the bottom.
I'm sorry to hear that you threw up Jake after that, some people take a little longer to get used to this way of feeding. Your body is very attached to what it's used to. You could build it up slowly with 1 shake per day divided over 2 moments, for example.
Disappointing that you had such an experience with us, we appreciate your feedback and sincerely hope things get better for you!
Best,
Julia