Thanks for reaching out!
I'm sorry to hear that you've received Oaty Vanilla shakes with a different taste.
Because we had a few customers with the same issue, we've tried to figure out what happened.
It seems to be just one wrong mixed batch, where the vanilla flavour is missing.
I'm sorry for the inconvenience. I see in your subscription that you receive 5 Oaty Vanilla shakes every month. I will note for you that you will receive 5 free Oaty Vanilla shakes next month. How does that sound?
They are still safe to eat but because they are not as tasty as they should be, you can also throw them away. The next batches of the vanilla flavour you will receive, will not have these problems!
Thanks for your feedback, we really appreciate it, I wish you a good day!