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Alex_Villa
Sep '19

Hi,

I was actually quite pleased with my Vanilla Sports Jake and the customer service I received, until I compared the nutritional values in the product I received against what the website informs. There seems to be a significant discrepancy in the salt content.

Please see the photos attached: first two are nutritional values of Sports Jake shown on this website; third is what it says on the actual product label I received, batch number included.

jake_claimed nutrients.jpg602x667 38.6 KB

image.jpg1473x414 190 KB

toosalty_jake.jpg1280x1280 325 KB

The actual product has at least 40% more salt. If I have 4 shakes per day, the actual product amounts to 8,4 grams of salt a day. That is far beyond any healthy amount according to intake recommendations anywhere in the world. The American Hearth Association recommends no more than 2,3 grams of sodium per day, and actually recommends moving towards no more than 1,5 grams per day; the Finnish Heart Association recommends no more than 5 grams of salt per day.

Additionally, the product seems to contain 340% more saturated fats than in the "Nutritional Facts"-section on the website (1st picture). This means a 1:2 ratio of saturated and unsaturated fats. This is in line with the Finnish recommended ratio of fat intake, but definitely not the 1:8-9 ratio as according to the provided information.

I would be interested to know why this discrepancy exists between my product and the provided information. I need a dietary solution with less salt and I might consider ordering Original Jake, which should amount to less salt intake. Currently, however, I'm not convinced that I would receive the product with the nutritional contents as advertised.

Best regards,
Alex

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    Sep '19

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    Oct '19
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Eelco_TeamJake
Sep '19

Hi @Alex_Villa,

Sorry for the late reply, but thanks for your sharp eye. We're currently double checking with our quality control & production team to see what went wrong here. There might be something wrong with this batch of packaging, we'll get back to you next week.

Best regards,
Eelco

Virgil_TeamJake
Sep '19

Hi,

Thank you for your message. I'm sorry you are confused about the different information on the website and the actual product.

All the ingredients listed on the compare page will be correct tomorrow at the end of the day. In the current Vanilla Sports flavor there is only 0,85 gram salt/ meal. We will also make sure this will be fixed on the new Vanilla Sports pouches.

The ingredients on the picture with ''Eat healthy whenever you want to.'' are from the Forest Fruit Sports pouch, so that explains why it's different.

The current Vanilla Sports consists 2,97 gram of saturated fats.

I'm sorry not all the specs where correct, we made a lot of improvements in the flavors past months.

If you have any other questions, please feel free to contact us at any time.

Best regards,

Virgil

Alex_Villa
Oct '19
1
Eelco_TeamJake

Hi Virgil and Eelco,

Thanks for your concern but my problem isn't whether or not I'm confused.

I see the information on the comparison page is now updated. However the new info is even more different from the information on the product I have here.

It seems to me that Virgil is saying that the newest recipe/batches of Sports Vanilla actually contain 0,85 g of salt/meal (and less saturated fats), and that the ridiculous amount of salt in my batch is either 1) a mislabeled product with incorrect specs or 2) correct specs of an older Jake recipe. Is that right? Which one is the case?

I also came across that sodium and salt contents are declared differently. Salt (NaCl) contains about 40% sodium (Na) by molecular weight. Some American products seem to list only sodium content per 100 grams, while elsewhere I see salt content per 100 grams. The amounts seem to match: that could explain the numbers in my product (2.1 grams of salt) and what Virgil said (2,1 x 0,4 = 0,84 grams of sodium). Could there be some confusion about which nomenclature and/or standard of measure is used in your nutritional information labels?

Sorry to hang on to this issue like this, but I like this dietary solution and I'd like to continue as your customer, as your service has been pretty good. I'd just like to know what I'm buying and not get food with randomly varying contents/labeling.

Best regards,
Alex

Virgil_TeamJake
Oct '19

Hi Alex,

Thanks for your message.

For the pouches you received the specs on the pouch are incorrect. All the specs at the compare page on our website are correct. https://jakefood.com/compare/3
New pouches with the current and correct specs are in production.

I see your calculation matches. I double-checked it for you and it's definitely 0,85-gram salt/ meal in the current Vanilla Sports shake (so even less sodium).

Hopefully, it's clear to you now, if you have any questions feel free to contact me any time.

Best regards,

Virgil

Alex_Villa
Oct '19

Hi Virgil,

Thanks for the reply. That is good to know. Thanks to you and the team for taking the trouble to find out all this.

Best regards,
Alex